nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Approvers can't access to the ticket after approval

Paul Gautier_eiv525

Hi,

In my workflow, I have two approval steps :

- Validation of 1 person

- Validation of 1 person in a group of 2 people

When the approvers accept the ticket and they want to watch it after, they can't access to the ticket with the following error message :

Can you help me ?

Best regards,

Paul

Accepted answers

All comments

Max Foerster - K15t

Hi @Paul Gautier, can you please add the screenshot again? Best, Max

Paul Gautier_eiv525

Hi @Max Foerster - K15t

unnamed (1).png

Max Foerster - K15t

Hey @Paul Gautier, how did you configure the service project permissions for the approvers? Try to use the permission helper to select the specific user, issue, and permission to see what comes up!

Paul Gautier_eiv525

Hi @Max Foerster - K15t

Thank you for the answer and the tip "Permission helper", very useful.

Can you tell me what permission should I select to see if the user can juste see the ticket in the customer portal ?

Paul

Roy Lansink

Same issue here. Approver has no permissions to view an approved ticket.

Situation:

When a user requests a hardware device, some options (mouse, keyboard, headset, etc.) are automatically approved with an automation rule.

The approver gets an approval notification (I don't mind that), clicks on the link "View Request" and gets a message he has no permissions to see the ticket.

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