We want to use JSM to issue an annual survey to our entire user base, or possibly a group within this.
This would need to resend every year, 1 year after the last survey was submitted.
Is there a way to do this with automation.
Effectively it would need to:
1. Search for tickets in the specific Issue Type from the last year from each user
2. IF a Request found that has been updated for <365 days, do nothing more and look at the next user
3. IF a request is not found or is >365 days, open a new request of the correct type.
I can then automate an email to the customer asking for the survey to be completed, chaser emails, etc
I think I have some idea of how to do it, but not sure how to run the conditional search on each user
