Hi I am trying to create a filter so if any issues in my project sit in the resolved state for more than 3 days, they automatically transition to closed. Can someone please help me with this?
Thanks!
Hi Kristen,
Here you go :
First test if all the issue in your project has been resolved with a resolution:
Paste this in Issues> Search for issues Section:
project = XXX and resolutiondate is not null and resolution is null and status = resolved
Zero issues is normal.
Then we can setup the rule in the automation Plugin
In the section select trigger > JQL filter Trigger
In the cron section: paste this for example if you want close all issue in resolved status, at 7.15 am every day
0 15 7 * * ?
Then paste the JQL code:
project = XXX and resolutiondate < -3d and status =resolved
(remember to change XXX with the key of your project)
Then in the next section Add Section
Set Choose Section > Transition Section
Then set the exact close transition (this is relative to your project's workflow). Start writing clos.. and then choose the correct one.
You can also check: Disable notification for this transition?
Then click next, save.
Hope you find it usefull,
Thanks
Sergio
it can be implemented using com.onresolve.jira.groovy.GroovyService
Please find an example here: https://scriptrunner.adaptavist.com/latest/jira/services.html
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There are settings at JIRA Admin to set final resoution.
Check the automation on left sidebar. Those are global settings. If you need project you can make it a post function on the workflow for that project.
Hope this helps.
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It might be helpful if you tell us what tool or approach you're using to implement the auto-close.
Assuming your final status is "Closed" a query something like this should give you the list you're looking for:
resolutiondate < -3d and status != Closed
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