Add @Mentions to Custom Field

[Cristina Andrei]

Hi,

I would to add @mentions to one of my fields. The field type is text field.

Is this possible? How can I mention someone in a field?

Thanks

[Fabio Racobaldo _Herzum_]

Hi @Cristina Andrei ,

you need just to change Renderer in the related field configuration. In particular you need to use "Wiki Style Renderer".

Hope this helps,

Fabio

[Cristina Andrei]

I tried,but it didn't work. I did the change that you proposed, but when I want to mention someone it doesn't work. From what I read the mention is working only for Comments and Description

[Fabio Racobaldo _Herzum_]

Please share a screenshot. It should work

[Fabio Racobaldo _Herzum_]

Do you see field as wiki renderer?

[Cristina Andrei]

yes ,i setted, but it's not working. doesn't show me as it shows in comment field

[Cristina Andrei]

https://jira.atlassian.com/browse/JRASERVER-32563 - here it is specified that the mention is working for comment field and description field

[Fabio Racobaldo _Herzum_]

I tested it in cloud and it worked. Now I performed the same test in a server instance and it doesn't work. 

[Cristina Andrei]

it means that the solution is working only for cloud, and not for server and data center.

thanks!

[Fabio Racobaldo _Herzum_]

you are welcome @Cristina Andrei 

[Vincent Cheung]

Hi @Fabio Racobaldo _Herzum_ 

I am trying to use @mention in custom text field in Jira Service Management cloud.  I was able to configure it and mention someone's name, but it didn't send that person notification.  The person is not the reporter nor assignee of the ticket, and not part of the request participant.  

Do you know how I can enable notifications going to the person whom was mentioned? 

Notification works if @mention is under comment or description, but not custom text field. 

[Jari Nieminen]

I would also like to send notifications to users with a custom field (wiki rendered). Mentioning works, but no notification email is sent.

Has someone found a solution to this? Can this be solved with ~notification schema etc or is this a bug?