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Access to Tickets for Service Desk Team

Jane Harford
Jane Harford
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October 24, 2021

Hi

We have just starting using Jira Service Management. We need Service Team members to be able too view tickets when they are a request participant and when they are tagged in an internal note. At the moment the Service Team members can only view their own tickets (tickets assigned to them). 

Thanks

 

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Fabian Lim
Fabian Lim
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October 24, 2021

Hi @Jane Harford

I would review the permission schema for your JSM project and ensure that that "Service Team Members" are added to the "Browse Issues" permission.

Regards

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Jane Harford
Jane Harford
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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October 24, 2021

Hi @Fabian Lim 

Thanks for your suggestion.

We don't have a "Browse Issues" permission, but we have a "Browse Projects" permission that is already granted to the Service Team Members.

Regards

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