Reports

[Aldona Akkermans]

Good Afternoon 

We are trying to create a repot, however it seems not to be possible to get some info in it. In our case:

1. number of requested types vs other types 

2. SLA reached / breached 

3. date of created until resolved (minus time "in pause') according to the actual SLA's.

Anyone having solutions to those aspects? 

Thank you in advance! 

[Francesc Arbó]

Hi @Aldona Akkermans ,

I guess you are using Jira Service Desk. Number 1 and 2 can be done with Jira Service Desk reports.

1. Number of requested types vs other types

   Create a new custom report with two serials. The first one for Request and the second one for the other issue type.

2. SLA reached / breached

   Create a new custom report with two serial. The fist the SLA met and the second with the SLA breached.

The third one I don't know how to do it out-of-the-box. Maybe using a calculated custom field or advanced apps such as EazyBI.