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License for jira-software-user


Hi Team, 

I had added the user with 25 to access jira-software, but it still show 32 in used. can you please advice?




1 comment

Jimmy Seddon Community Leader Jul 11, 2019

Hi @Tan Szu Yen ,

I believe all you have done with the checkmarks in the default column is assigned what the default groups new users will be added to.  In order to reduce the number of users that are consuming Jira Software Licenses, you will need to click the "remove" link next to the groups that should not be given Jira Software Licenses.

I hope that helps!


Like Tan Szu Yen likes this

Hi @Jimmy Seddon ,

Cool, it works fine now. 



Like Jimmy Seddon likes this
Jimmy Seddon Community Leader Jul 12, 2019

I'm glad you were able to get things working!



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