Hello, tell me please:
When the ticket is escalated to another project, the name should automatically (in the other project) change to: SUMMARY - "issuing access"
How can this be done in ScriptRUNNER ?
What do you mean by "escalated to another project"? Please tell me you're using "create linked issue" and not moving the issue as part of a standard process?
@Nic Brough -Adaptavist- hi!
Ok, good, but that's a cloned issue - the clone process will have filled in a summary already. Have you removed it from the display in that screenshot to hide the content? (It's fine to do that, but it looks like it's blank, rather than obscured).
Assuming that is the case, then would it be fair to say the need is
When a new issue is cloned from an existing one (not moved, you are doing that later), you want to change the summary of the new issue?
If so, then you need a "listener" that can detect the clone event, work out the new issue from it and set a new summary. That should be quite simple, you might even find a script at https://library.adaptavist.com that does something similar.
@Nic Brough -Adaptavist- I can't find a solution
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