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assigning the person who sent the mail to the project as the reporter

The same person is constantly reporting, how can I change this situation?

Let the person who sends the mail I want be the reporter

1 answer

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Adam Rypel _MoroSystems_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 25, 2022

Hi @Gökay Kazdal ,

I suppose you have the mail handler set up in your Jira. You need to go to the mail handler configuration (System -> Incoming mail -> Edit the mail handler which creates the issue in the mentioned project) and check if the Default Reporter is set to empty. If not, you need to clear it.

However, be aware that if the person, who sends the email does not have the account, the email will be ignored, unless you have "Create users" checked. 

Snímek obrazovky 2022-08-25 232528.png

Default cannot be left blank "check if the Default Reporter is set to empty. If not, you need to clear it."

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