UI error on custom fields

Gilad Shtern September 2, 2021

Hi,

 

I upgraded JIRA DC from 8.7.1 -> 8.16.2.

However, I get an anoying UI error at custom fields. 

It seems like drop-down list of: last update value filter has opened without ability to close it.

Is there any workaround?

Kindly,

Gilad

1 answer

0 votes
Fadoua
Community Leader
Community Leader
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September 2, 2021

@Gilad Shtern 

I know this may sound silly let's start from scratch, did you run an indexing after your upgrade?

Gilad Shtern September 5, 2021

Yes, I've run few re-index's.

-Gilad

Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 5, 2021

What errors are you seeing on the logs?

Fadoua

Gilad Shtern September 5, 2021

The look & feel is like someone pushed on the (Last Value Update) dropdown menu without any abilty to close it!

At: Custom fields

Chrome Version 78.0.3904.87 (Official Build) (32-bit)

JIRA 8.16.2 DC

-Gilad

Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 8, 2021

@Gilad Shtern  I didn't get your answer.

What do you see on the logs? It is where you need to check so that we can understand the reason you are having the problem with the custom field.

Gilad Shtern October 6, 2021

Hi @Fadoua ,

 

At JIRA logs I didn't found any UI errors,

But it maybe that I didn't capture correct log.

So, it will be kind of you to let me know which log should I download.

On Chorme, I found the followed:

Chrome console:
batch.js?locale=en-US:505 DEPRECATED JS - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.
at f._initDialog


Elemnts:
<aui-inline-dialog resolved="" class="customfields-select-dropdown aui-alignment-side-bottom aui-alignment-snap-center" alignment="bottom center" id="last-value-update-filter-dropdown" tabindex="0" role="dialog" style="z-index: 3000; margin: 0px; position: absolute; left: -23.6364px; top: 30px; right: auto; bottom: auto;" x-placement="bottom" open="" data-popper-placement="bottom"><div class="aui-inline-dialog-contents"></div><div><a href="#" class="customfield-filter-dropdown-item">All</a></div><div><a href="#" class="customfield-filter-dropdown-item">Never updated</a></div><div><a href="#" class="customfield-filter-dropdown-item">More than 6 months ago</a></div><div><a href="#" class="customfield-filter-dropdown-item">More than 1 year ago</a></div><div><a href="#" class="customfield-filter-dropdown-item">More than 2 years ago</a></div><div><div class="customfields-calendar-item"><form class="aui top-label"><div class="field-group"><label for="customfields-calendar-input-calendar-input">Not updated since</label><div class="customfield-text-input-wrapper"><input class="customfields-calendar-input text" id="customfields-calendar-input-calendar-input" type="text" readonly="" aria-controls="date-picker3" data-aui-dp-uuid="date-picker3"><span class="aui-icon aui-icon-small aui-iconfont-calendar"></span></div></div></form></div></div></aui-inline-dialog>

 

Kindly,

Gilad

Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 6, 2021

@Gilad Shtern  my bad, check the Atlassian-jira.log

Gilad Shtern October 7, 2021

Hi @Fadoua ,

I didn't noticed any related errors,

However, it meybe a wrong css configuration?

Kindly,

Gilad

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