The call to the Jira server did not complete within the timeout period. We are unsure of the result

Çağla Çebi September 15, 2023

Hi, we have a plugin that we wrote for our Jira Server with Java. I wrote a postfunction for http post request, it is working fine, the request successfully has been sent and received a response but in the meantime JIRA UI throws an error and the comment section which i write the response comes much later. I dont know how to solve this issue. Please help me

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Fabio Racobaldo _Herzum_
Community Leader
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September 17, 2023

Hi @Çağla Çebi and welcome,

first of all you need to check on target rest api endopoint. In the meatine, please verify timeout on jira side https://confluence.atlassian.com/jirakb/how-to-change-the-default-ajax-timeout-in-jira-server-824345485.html or, if you have a proxy check the timeout settings at that level.

Hope this helps,

Fabio

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