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Setting up a two way mail integration with another issue tracker (serviceNow)

Hi,

I'm trying to integrate Jira with another issue tracker provider, ServiceNow. I was hoping to keep it simple with serviceNow having a user in Jira and creating cases via the inbound mailservice. 

The first problem with this plan is that I don't want all other users that create issues to have to get a notification when they create an issue, but that seems to be the only way to let servicenow get one, which they need to keep track on the case moving forward.

Is there another way around this?

Second problem is that if servicenow respons to the Jira notification, the issue get's updated, but the whole html mail are added as comment. This seems to be a known issue and probably not something atlassian are going to do anything with, as service desk is a better option in general for outside issue creation and communication.

Any suggestions?

1 answer

Hi Per-Åge Themte,

There is simple way to do that with an intergration tool like Zigiops. Have a look https://zigiwave.com/jira-servicenow-integration/

Regards, Garret

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