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Notifications Language

Alejandra González_3slbgi

Hi,

Some of my team members are receiving the notifications through mail (as a Reporter) with the status en Spanish, for example:

" Angel changed the request to Resuelta" instead of "Angel changed the request to Resolved or Done"

We need it to be all in English.. We have the JIRA language as English.

Can someone help me?

Thank you

Alejandra

Accepted answers

All comments

KAGITHALA BABU ANVESH_z1zl10

Hi Is it for Jira software or Jira Service Management.

If it's for Jira Software

Please check the users browser Language Settings, and Jira default language settings.

If it for Jira Service Management,

Please check Browser language, Jira Language and Project settings --> Language Support choose english

Alejandra González_3slbgi

Hi,

Its Jira Service Management and all checks above are in English. We still receive notifications this way (attach image) with the Status in Spanish.

Thanks

Dirk Ronsmans

Hi @Alejandra González ,

It's going to the reporter so can I assume it's a customer notification?

Are you on Cloud or on Server?

On Cloud you can check the following:

https://[yourhostname].atlassian.net/secure/admin/ViewTranslations!default.jspa?issueConstantType=priority

since the priorities are globally defined.

Alejandra González_3slbgi

Yes, its a customer notification and Im on Server.

Dirk Ronsmans

I'd updated your labels then.

Can you check if there is anything translated then here?

https://yourhostname/secure/admin/ViewTranslations!default.jspa?issueConstantType=status

Also, check if there are any customer specific statuses

Alejandra González_3slbgi

I can view that link all in English, is that ok?

As notifications Im using the Default Notification Scheme in JIRA and there are not specific statuses.

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