No syncing between BigPicture and Jira when an issue is moved from a team/PI to the backlog.

Wilgins Mistilien March 24, 2021

In BigPicture on the Board module, moving an issue from the backlog to a team in one of our synced PIs will update the issue in Jira to reflect those changes but when moving said issue back to backlog it doesn't seem like any synchronization is taking place and in Jira the issue still displays the team and PI it was removed from. 

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Marketplace Partner
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March 25, 2021

Hi @Wilgins Mistilien

Indeed, when you pull out an issue back to a backlog, the Team field stays unchanged. Please note that many organizations start project planning by assigning issues to the appropriate teams. Removing that data from a Jira issue page could disturb the workflow that was already planned.

However, if we are talking about values in the fields: PI/Sprint, the plugin should remove the data after moving out an issue back to a backlog.
If you don't see those changes, BigPicture Team will gladly help you to resolve the problem. Please raise a ticket via our Service Desk to contact our Technical Support. This will allow our product specialists and developers to an individual investigation of your instance and plugin.

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