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New user addition error_Maximum limit

Preethi Evangeline
Preethi Evangeline Oct 02, 2020

I have added 9 people to our organization and its not allowing me to add the10th member. When i try to add it gives an message saying i have reached my maximum limit. 

Please help. Thanks.

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7 answers

2 votes
Niranjan
Niranjan Rising Star Oct 02, 2020

I believe that the warning is for JIRA Service desk. You should be able to add new jira software user. Make sure when you add a new user, JSD is not selected for the user account.

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Niranjan
Niranjan Rising Star Oct 03, 2020

Kindly mark the answer as accepted so this issue will be marked as solved. 

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Preethi Evangeline
Preethi Evangeline Oct 03, 2020

by unselecting JSD i am able to add new user :) Thank you for the help :):)

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Preethi Evangeline
Preethi Evangeline Oct 02, 2020

Error Message:

You have reached maximum number of users for one of your product. To add this user, upgrade your plan. 

No of users.png

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Niranjan
Niranjan Rising Star Oct 02, 2020

Can you put in the exact error message? Also check your license information on your instance

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Preethi Evangeline
Preethi Evangeline Oct 02, 2020

Yes, including myself, there are total 9 users. 

Currently i am under free plan and I'm entitled for 10 users under this plan. 

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Niranjan
Niranjan Rising Star Oct 02, 2020

@Preethi Evangeline - Does that 9 users include you as well? What licensing plan are you in? You can compare your plan with the normal pricing

https://www.atlassian.com/software/jira/pricing

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