Need a query with subscription once a new ticket is created

Abilash B R March 15, 2022

Hello Team,

i am looking for a query for which once a new issue is created it should reflect in the filter query and also an email to be sent to my mail box

 

can you please help

2 answers

0 votes
Piyush A (STR)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2022

Hi,

Let's talk about different requirements here.

 

1. Filter Query - JQL

project=XYZ and type in (bug,story) and created > -1h and assignee is empty

 This will return an issue created in the last 1 hr (-30m for the last 30m) of type bug or story also unassigned. Now you can place a filter subscription that would run every 30 min. Hence in a bulk, you have tickets created in the last 30 min.

You can make it like created from today morning created > startofday()

 

Filter subscription would send you a mail-in a tabular format with all the issues created recently.

 

2. Above would suffice your email notification, wherein Jira admin is not required to be there. But if you would like to know all email notifications, then request your Jira admin to add you in the issue-created email notification.

note: adding someone explicitly in the notification isn't a good way. 

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2022

Hi @Abilash B R ,

you can create a filter based on creation date like this 

created >= startOfDay(-1) and created < startOfDay()

it retrieves all issues created in the previous day. Those tickets could be sent to a specific group through a subscription.

Hope this helps,

Fabio

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