nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA CORE incoming emails : Non JIRA users can't email tasks?

Jonathan Smith_37jzf1

Environment: JIRA Core Server

Due to licensing, not all users will be able to have JIRA here. In efforts to allow them to get content into JIRA projects for others to work, we have set up mailboxes and mail handlers.

What we are running into is non-jira user's emails are stuck in the mailboxes while JIRA user's emails flow though fine.

Do non-JIRA users require a license even though the mail handler changes the reporter over to JIRA Admin?

https://confluence.atlassian.com/jirakb/comments-and-issues-not-created-from-the-incoming-email-handler-779160665.html

Can someone confirm? Also, if so, is there a workaround I can do from my end?

Accepted answers

Hernan Halabi

Hi Jonathan, if reporter is being changed then emails should be working as expected. A workaround I can think is to use issue collectors instead of email. That might work as well

All comments

Hernan Halabi

Hi Jonathan, if reporter is being changed then emails should be working as expected. A workaround I can think is to use issue collectors instead of email. That might work as well

Jonathan Smith_37jzf1

Yeah, I am using the JIRA service account as the reporter so users know stuff is coming in via email. I'll check out the issue collectors suggestion. If that doesn't work, we may be able to do some fancy mail routing from the LOTUS NOTES end.

I bold that because people can't believe we utilize it still

Hernan Halabi

Let me know how it goes

Fernando Bordallo

Doubling down here. Issue collectors should do the trick for you

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-core

jira-core-server