Incoming mail handler not creating a ticket

mounika.p July 4, 2019

Hi Team,


We have configured incoming mail handler for a project in Jira. Tickets are getting created till date. But suddenly we see that 2 tickets dint get created. I am suspecting one issue. 


Can we have a jira ticket created from already existing Jira ticket from project A and forward the same mail to project B (which is configured to auto-create a jira ticket in project B via an email)

1 answer

0 votes
sachin kumar May 19, 2022

Hi Sir  ,


in one project mail handler not creating ticket in jira,


we are using jira7.0 so please help how we can fix this issue .

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