Importing to JIRA cloud from csv exported from JIRA server fails with error

[Doru Botez]

I'm trying to move a project from JIRA server to JIRA cloud via csv. The import ends with an error "

At least one given IssueParentAssociations must not be empty!

"Following is the full log of the import:

2019-09-17 19:57:35,620 INFO - Import started by doru.botez using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
2019-09-17 19:57:35,825 INFO - ------------------------------
2019-09-17 19:57:35,825 INFO - Importing: Users
2019-09-17 19:57:35,825 INFO - ------------------------------
2019-09-17 19:57:35,825 INFO - Only new items will be imported
2019-09-17 19:57:35,840 INFO - 2 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2019-09-17 19:57:35,840 INFO - ------------------------------
2019-09-17 19:57:35,840 INFO - Finished Importing : Users
2019-09-17 19:57:35,840 INFO - ------------------------------
2019-09-17 19:57:35,840 INFO - 0 users successfully created.
2019-09-17 19:57:35,843 INFO - Retrieving projects...
2019-09-17 19:57:35,861 INFO - Project ExternalProject{id='null', key='XFX4K', externalName='null', name='Xantrex Freedom 4K Firmware', type='null', template='null'} exists and found correctly.
2019-09-17 19:57:35,863 INFO - ------------------------------
2019-09-17 19:57:35,863 INFO - Importing: Versions
2019-09-17 19:57:35,863 INFO - ------------------------------
2019-09-17 19:57:35,863 INFO - Only new items will be imported
2019-09-17 19:57:35,869 INFO - ------------------------------
2019-09-17 19:57:35,869 INFO - Finished Importing : Versions
2019-09-17 19:57:35,869 INFO - ------------------------------
2019-09-17 19:57:35,869 INFO - ------------------------------
2019-09-17 19:57:35,869 INFO - Importing: Components
2019-09-17 19:57:35,869 INFO - ------------------------------
2019-09-17 19:57:35,869 INFO - Only new items will be imported
2019-09-17 19:57:35,869 INFO - ------------------------------
2019-09-17 19:57:35,869 INFO - Finished Importing : Components
2019-09-17 19:57:35,869 INFO - ------------------------------
2019-09-17 19:57:35,875 INFO - Retrieving custom fields...
2019-09-17 19:57:35,882 INFO - ------------------------------
2019-09-17 19:57:35,882 INFO - Importing: Issues
2019-09-17 19:57:35,882 INFO - ------------------------------
2019-09-17 19:57:35,882 INFO - Only new items will be imported
2019-09-17 19:57:35,984 INFO - Importing issue: [externalId='96313', summary='Implement basic 4KW Inverter / Charger functionality for split-phase model, no multi-unit support tested']
2019-09-17 19:57:36,031 INFO - ------------------------------
2019-09-17 19:57:36,031 INFO - Finished Importing : Issues
2019-09-17 19:57:36,031 INFO - ------------------------------
2019-09-17 19:57:36,032 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: At least one given IssueParentAssociations must not be empty!

At the beginning I has a file with more than 345 issues containing Epics, Stories, Bugs, Subtasks, then I tried to break the csv file into files that contain only epics, only stories and only bugs and tried to start importing the epics first but I still get the same error when importing only the Epics.

Google did not return any info regarding the "IssueParentAssociations" so I hope someone would be able to help.

Thanks a lot,

Doru

[Petter Gonçalves · Accepted solution]

Hello Doru,

Welcome to Atlassian Community!

The error you are facing when trying to import the issues to your Cloud application usually happens when:

1 - You try to import sub-tasks before importing the related parent issues or

2 - You try to import the issues to a Next-gen project. For now, it is not supported yet (See JSWCLOUD-17758)

Additionally, please check if the CSV file is properly configured by following the steps in the documentation below:

How to prepare a database export for a CSV Import from a JIRA Server application to a JIRA Cloud application

That being said, I will need to take a look at your CSV file in order to further investigate your problem. If both suggestions above are not applicable, please create a new standard support ticket using the link below or let me know if you want me to create the ticket for you:

- https://support.atlassian.com/contact/

We will be waiting for your answer to further investigate it. :)

[Doru Botez]

Hello Petter,

Thanks a lot for your reply.  We  were indeed trying to import the issues to a Next-gen project. I just created a Classic project and then I was able to import all the issues.

Thank you very much for your help,

Doru

[Petter Gonçalves]

You are welcome, Doru!

Have a nice day. :)

[Andrey Suray [HyperVelocity]]

Hi Petter,

>>>>>2 - You try to import the issues to a Next-gen project. For now, it is not supported yet (See JSWCLOUD-17758)

The mentioned ticket is about importing issues with the parent-child relationship and it does not say that csv import is not available for Next-gen project completely.

Anyway, I am facing a similar issue during updating an issue in a Next-hen project using “External System Import” > CSV.

The CSV is pretty straightforward:
Issue key, Summary
TWO-1,sss

But I am getting the following error - "Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: At least one given IssueParentAssociations must not be empty!"

[Ismoyo Eko Purwanto]

hi @Petter Gonçalves 

I have same error when importing the data. I am using the classic project without any parent and child anyway. Here is the error I get :  

"Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: At least one given IssueParentAssociations must not be empty!"

I just want to bulk edit labels, so I just map : Summary (as required one), Issue Key and Labels. Please advise. Thank you.

Kind Regards,
Moyo

[Vinicius Xavier]

Hi @Ismoyo Eko Purwanto 

you get it? I have the same problem