IRA Locked Error. Won't startup

[jcdd_deypro]

I'm not able to run the jira.

2020-07-30 12:39:18,484+0200 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2020-07-30 12:39:18,539+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2020-07-30 12:39:18,541+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2020-07-30 12:39:18,888+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2020-07-30 12:39:18,889+0200 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.
2020-07-30 12:39:18,956+0200 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 161 MiB. Committed: 472 MiB. Max: 745 MiB
Non-heap memory : Used: 36 MiB. Committed: 61 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 197 MiB. Committed: 533 MiB. Max: 2281 MiB
---------------------------------------------------------------------------------

I removed the /var/atlassian/application-data/jira# rm .jira-home.lock file

and restart the Jira but I'm still having the same errror.

what should I do?

[Nic Brough -Adaptavist- · Accepted solution]

The lock is happening just to prevent you accidentally starting another copy.

Could you give us the rest of the error message?  Focus on the part that tells us why it is not starting?

[jcdd_deypro]

executing using dedicated user: jira1

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Atlassian Jira
Version : 8.5.6

If you encounter issues starting or stopping JIRA, please see the Troubleshooting guide at https://docs.atlassian.com/jira/jadm-docs-085/Troubleshooting+installation

Server startup logs are located in /opt/atlassian/jira73/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jira73
Using CATALINA_HOME: /opt/atlassian/jira73
Using CATALINA_TMPDIR: /opt/atlassian/jira73/temp
Using JRE_HOME: /opt/atlassian/jira73/jre/
Using CLASSPATH: /opt/atlassian/jira73/bin/bootstrap.jar:/opt/atlassian/jira73/bin/tomcat-juli.jar
Using CATALINA_PID: /opt/atlassian/jira73/work/catalina.pid
04-Aug-2020 09:32:35.137 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.42
04-Aug-2020 09:32:35.139 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Jun 4 2019 20:29:04 UTC
04-Aug-2020 09:32:35.139 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.42.0
04-Aug-2020 09:32:35.139 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Linux
04-Aug-2020 09:32:35.140 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 3.13.0-57-generic
04-Aug-2020 09:32:35.140 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
04-Aug-2020 09:32:35.140 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: /opt/atlassian/jira73/jre
04-Aug-2020 09:32:35.140 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_202-b08
04-Aug-2020 09:32:35.140 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
04-Aug-2020 09:32:35.141 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: /opt/atlassian/jira73
04-Aug-2020 09:32:35.141 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: /opt/atlassian/jira73
04-Aug-2020 09:32:35.145 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/opt/atlassian/jira73/conf/logging.properties
04-Aug-2020 09:32:35.145 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
04-Aug-2020 09:32:35.145 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
04-Aug-2020 09:32:35.145 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx768m
04-Aug-2020 09:32:35.146 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
04-Aug-2020 09:32:35.146 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
04-Aug-2020 09:32:35.146 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
04-Aug-2020 09:32:35.146 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
04-Aug-2020 09:32:35.146 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
04-Aug-2020 09:32:35.147 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
04-Aug-2020 09:32:35.147 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
04-Aug-2020 09:32:35.147 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
04-Aug-2020 09:32:35.147 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
04-Aug-2020 09:32:35.147 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=-fg
04-Aug-2020 09:32:35.147 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
04-Aug-2020 09:32:35.148 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
04-Aug-2020 09:32:35.148 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.catalina.security.SecurityListener.UMASK=0027
04-Aug-2020 09:32:35.148 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:/opt/atlassian/jira73/logs/atlassian-jira-gc-%t.log
04-Aug-2020 09:32:35.148 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
04-Aug-2020 09:32:35.148 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
04-Aug-2020 09:32:35.149 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
04-Aug-2020 09:32:35.149 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
04-Aug-2020 09:32:35.149 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
04-Aug-2020 09:32:35.153 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
04-Aug-2020 09:32:35.153 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
04-Aug-2020 09:32:35.153 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+ExplicitGCInvokesConcurrent
04-Aug-2020 09:32:35.154 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
04-Aug-2020 09:32:35.154 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira73
04-Aug-2020 09:32:35.154 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira73
04-Aug-2020 09:32:35.154 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira73/temp
04-Aug-2020 09:32:35.154 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib]
04-Aug-2020 09:32:35.394 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
04-Aug-2020 09:32:35.425 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 1032 ms
04-Aug-2020 09:32:35.439 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
04-Aug-2020 09:32:35.439 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.42
2020-08-04 09:32:41,205+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

****************
JIRA starting...
****************

2020-08-04 09:32:41,500+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Environment _____________________________

JIRA Build : 8.5.6#805006-sha1:4c63febd564848d8fbba7974be021da2081c1856
Build Date : Sun Jul 12 00:00:00 CEST 2020
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.42 - Servlet API 3.1
Java Version : 1.8.0_202 - AdoptOpenJdk
Current Working Directory : /opt/atlassian/jira73/bin
Maximum Allowable Memory : 683MB
Total Memory : 488MB
Free Memory : 446MB
Used Memory : 42MB
Memory Pool: Code Cache : Code Cache: init = 33554432(32768K) used = 9699008(9471K) committed = 33554432(32768K) max = 536870912(524288K)
Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 21013728(20521K) committed = 21626880(21120K) max = -1(-1K)
Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 2342496(2287K) committed = 2490368(2432K) max = 1073741824(1048576K)
Memory Pool: PS Eden Space : PS Eden Space: init = 100663296(98304K) used = 14354296(14017K) committed = 220200960(215040K) max = 221249536(216064K)
Memory Pool: PS Survivor Space : PS Survivor Space: init = 16777216(16384K) used = 8836672(8629K) committed = 23068672(22528K) max = 23068672(22528K)
Memory Pool: PS Old Gen : PS Old Gen: init = 268435456(262144K) used = 20181552(19708K) committed = 268435456(262144K) max = 536870912(524288K)
JVM Input Arguments : -Djava.util.logging.config.file=/opt/atlassian/jira73/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx768m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Datlassian.plugins.startup.options=-fg -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xloggc:/opt/atlassian/jira73/logs/atlassian-jira-gc-%t.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=20M -XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintGCTimeStamps -XX:+PrintGCCause -XX:+ExplicitGCInvokesConcurrent -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira73 -Dcatalina.home=/opt/atlassian/jira73 -Djava.io.tmpdir=/opt/atlassian/jira73/temp
Java Compatibility Information : JIRA version = 8.5.6, Java Version = 1.8.0_202

___ Java System Properties _________________

atlassian.plugins.startup.options : -fg
atlassian.standalone : JIRA
awt.toolkit : sun.awt.X11.XToolkit
catalina.base : /opt/atlassian/jira73
catalina.home : /opt/atlassian/jira73
catalina.useNaming : true
common.loader : "${catalina.base}/lib",
"${catalina.base}/lib/*.jar",
"${catalina.home}/lib",
"${catalina.home}/lib/*.jar"
file.encoding : ANSI_X3.4-1968
file.encoding.pkg : sun.io
ignore.endorsed.dirs :
java.awt.graphicsenv : sun.awt.X11GraphicsEnvironment
java.awt.headless : true
java.awt.printerjob : sun.print.PSPrinterJob
java.class.version : 52.0
java.home : /opt/atlassian/jira73/jre
java.io.tmpdir : /opt/atlassian/jira73/temp
java.locale.providers : COMPAT
java.naming.factory.initial : org.apache.naming.java.javaURLContextFactory
java.naming.factory.url.pkgs : org.apache.naming
java.protocol.handler.pkgs : org.apache.catalina.webresources
java.runtime.name : OpenJDK Runtime Environment
java.runtime.version : 1.8.0_202-b08
java.specification.name : Java Platform API Specification
java.specification.vendor : Oracle Corporation
java.specification.version : 1.8
java.util.concurrent.ForkJoinPool.common.threadFactory : org.apache.catalina.startup.SafeForkJoinWorkerThreadFactory
java.util.logging.config.file : /opt/atlassian/jira73/conf/logging.properties
java.util.logging.manager : org.apache.juli.ClassLoaderLogManager
java.vendor : AdoptOpenJdk
java.vendor.url : https://adoptopenjdk.net/
java.vendor.url.bug : https://github.com/AdoptOpenJDK/openjdk-build/issues
java.version : 1.8.0_202
java.vm.info : mixed mode
java.vm.name : OpenJDK 64-Bit Server VM
java.vm.specification.name : Java Virtual Machine Specification
java.vm.specification.vendor : Oracle Corporation
java.vm.specification.version : 1.8
java.vm.vendor : Oracle Corporation
java.vm.version : 25.202-b08
jdk.tls.ephemeralDHKeySize : 2048
mail.mime.decodeparameters : true
org.apache.catalina.security.SecurityListener.UMASK : 0027
org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
org.dom4j.factory : com.atlassian.core.xml.InterningDocumentFactory
os.arch : amd64
os.name : Linux
os.version : 3.13.0-57-generic
package.access : sun.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.tomcat.
package.definition : sun.,
java.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.naming.,
org.apache.tomcat.
server.loader :
shared.loader :
sun.arch.data.model : 64
sun.boot.library.path : /opt/atlassian/jira73/jre/lib/amd64
sun.cpu.endian : little
sun.cpu.isalist :
sun.io.unicode.encoding : UnicodeLittle
sun.java.command : org.apache.catalina.startup.Bootstrap start
sun.java.launcher : SUN_STANDARD
sun.jnu.encoding : ANSI_X3.4-1968
sun.management.compiler : HotSpot 64-Bit Tiered Compilers
sun.os.patch.level : unknown
tomcat.util.buf.StringCache.byte.enabled : true
tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-taglib*.jar,
log4j-web*.jar,
log4javascript*.jar,
slf4j-taglib*.jar
tomcat.util.scan.StandardJarScanFilter.jarsToSkip : annotations-api.jar,
ant-junit*.jar,
ant-launcher.jar,
ant.jar,
asm-*.jar,
aspectj*.jar,
bootstrap.jar,
catalina-ant.jar,
catalina-ha.jar,
catalina-jmx-remote.jar,
catalina-storeconfig.jar,
catalina-tribes.jar,
catalina-ws.jar,
catalina.jar,
cglib-*.jar,
cobertura-*.jar,
commons-beanutils*.jar,
commons-codec*.jar,
commons-collections*.jar,
commons-daemon.jar,
commons-dbcp*.jar,
commons-digester*.jar,
commons-fileupload*.jar,
commons-httpclient*.jar,
commons-io*.jar,
commons-lang*.jar,
commons-logging*.jar,
commons-math*.jar,
commons-pool*.jar,
dom4j-*.jar,
easymock-*.jar,
ecj-*.jar,
el-api.jar,
geronimo-spec-jaxrpc*.jar,
h2*.jar,
hamcrest-*.jar,
hibernate*.jar,
httpclient*.jar,
icu4j-*.jar,
jasper-el.jar,
jasper.jar,
jaspic-api.jar,
jaxb-*.jar,
jaxen-*.jar,
jdom-*.jar,
jetty-*.jar,
jmx-tools.jar,
jmx.jar,
jsp-api.jar,
jstl.jar,
jta*.jar,
junit-*.jar,
junit.jar,
log4j*.jar,
mail*.jar,
objenesis-*.jar,
oraclepki.jar,
oro-*.jar,
servlet-api-*.jar,
servlet-api.jar,
slf4j*.jar,
taglibs-standard-spec-*.jar,
tagsoup-*.jar,
tomcat-api.jar,
tomcat-coyote.jar,
tomcat-dbcp.jar,
tomcat-i18n-*.jar,
tomcat-jdbc.jar,
tomcat-jni.jar,
tomcat-juli-adapters.jar,
tomcat-juli.jar,
tomcat-util-scan.jar,
tomcat-util.jar,
tomcat-websocket.jar,
tools.jar,
websocket-api.jar,
wsdl4j*.jar,
xercesImpl.jar,
xml-apis.jar,
xmlParserAPIs-*.jar,
xmlParserAPIs.jar,
xom-*.jar
user.country : US
user.dir : /opt/atlassian/jira73/bin
user.home : /home/jira1
user.language : en
user.name : jira1
user.timezone : Europe/Madrid

2020-08-04 09:32:41,790+0200 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2020-08-04 09:32:41,842+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2020-08-04 09:32:41,844+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2020-08-04 09:32:42,093+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2020-08-04 09:32:42,093+0200 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.
2020-08-04 09:32:42,163+0200 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 137 MiB. Committed: 472 MiB. Max: 744 MiB
Non-heap memory : Used: 36 MiB. Committed: 60 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 174 MiB. Committed: 531 MiB. Max: 2280 MiB
---------------------------------------------------------------------------------

[jcdd_deypro]

I formatted the line [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.0

I don't know if there is a log to get more info.

[jcdd_deypro]

I've checked and you are right there were 2 instances running and that was the error.

Thanks!!!

Julio