Hide / Show fields based on radio button selected.

Dennis Küenzi October 30, 2020

Is it possible to set a field to visible or invisible in the customer portal of jira service desk based on the selected radio button?

I tried it with scriptrunner but it seems like I need behaviours and that function is not available in cloud versions.

Also I tried with scripted fields but it seems not possible to show them in the customer portal.

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Fazila Ashraf
Community Leader
Community Leader
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October 30, 2020

Hi @Dennis Küenzi  ,

Welcome to community!

The functionality you are looking for is available in https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview 

Unfortunately not available at the moment with scriptrunner :( 

Dennis Küenzi October 30, 2020

Works for me, thanks.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 30, 2020

Hi Dennis - Welcome to the Atlassian Community!

We use ProForma Forms add on to be able to do that. Works great!

https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?hosting=cloud&tab=overview

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