Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Getting an UTF-8 Encoding error when integrating SNow and Jira (Cloud versions)

Anyone else get this error? How did you resolve?

1 answer

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 10, 2022

@Apryl Harris Do you have any custom fields that you are populating?  If so are they included on the create screen in Jira?

no. no custom fields. 

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 12, 2022

Are all the fields you are trying to populate on the create screen?

Yes, all fields are on the create screen. We were able to create a Jira issue from SNow.

However, when we try to update the SNow ticket from the Jira issue is when we get the UTF-8 error. We are working with a SNow and Atlassian Rep to try to resolve. The below was provided by SNow rep but it seems to be for Jira Server, not Cloud (we have Cloud).

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120132 

 

I was just reaching and thought maybe someone in the Community may have had a similar experience and could share how it was resolved.

Thanks.

Hi @Apryl Harris , Checking if you were able get a resolution for this issue and if you can share here? As we are facing the same issue! Thanks.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events