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Hi, I'm hoping someone can help.
I have the Dev QA workflow set up for all of my projects. I need a notification setting up for when a ticket comes in from Jira Service Desk as a To Do.
Ive been advised to do this
See Advanced workflow configuration - for more details. I would suggest for you to add a post function to *Fire a Issue Created event that can be processed by the listeners.
I cannot figure out how to do this even with the link. We are using the Cloud version of Jira.
Hi @Mel Brooker,
Here are my instructions for creating a custom notification. The use case is a little different (notify QA that an issue is ready for testing) but you'll get the idea.
Adding a custom notification is a three step process. In the example below, let’s add a custom notification called “Ready for Verification” in three steps.
First, create a new event, on the System > Events admin page, and select the “Generic” template. The new event is now be available for use in a Notification Scheme.
Second, add users, roles, or groups to the new event in the associated Notification Scheme.
Third, add a post transition, in the associated Workflow, to trigger the event notification.
But, with all that said, emails are so 1990! ;) Don't you get enough Jira email spam already?
Why not just teach your users how to query for issues that matter to them? You could also create a dashboard for them that shows all the relevant issues.
Hope this helps or at least gives you some ideas!
Author, Jira Strategy Admin Workbook