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Create Users on CSV ISsue Import in Jira Cloud, users throw errors



I am trying to import issues into a new Cloud instance. However I am having problems as the Users are not being created when I import issues, which causes the issues to not be imported.


2019-04-04 10:44:21,253 ERROR - Issue can't be created due to the error/s [ User 'joe.blogs' does not exist. ]

In the cloud documentation it says that users in the assignee field that are mapped will be created (


I have attached screenshots (with names partially redacted for privacy)user import.png

2 answers

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1 vote
Answer accepted


Jira Cloud has two different import mechanisms. The second can be found settings>system>external system import. It gives you access to more options and fields and the import worked without errors.

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Did you have a question about create users or not?

In the documentation it says when you import issues it should create the Users.

so the problem involves both "importing issues" and "creating users".

I want to import issues from a different  Jira Cloud instance. But i am getting errors when i try because the users do not exist, however the documentation says they should be created.

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