Automation for issues can't be moved when the field is empty

[Erna Putri Utami]

how to make automation when certain fields are empty so the issue from in progress can't be moved to done?

[Tansu Akdeniz]

Hi @Erna Putri Utami 

You can not make it via automation. You should simply add field required validator to a transition in workflow.

[Erna Putri Utami]

Thank you for your response @Tansu Akdeniz 
but can you give an example of the steps?

[Tansu Akdeniz]

• Go to Jira Settings -> Issues -> Workflows -> Find the workflow -> Edit
• Select the transition (From In Progress to Done) -> Validators -> Add Validator -> Field Required Validator -> Choose fields to make required.
• Publish workflow.

[Hira Ahmed Shaikh]

I have applied Validators as the image below. but users are not able to move the jira tickets now. even when comments are there. have I missed something.

[Hira Ahmed Shaikh]

I have fixed the issue by adding a comments screen so when a issue is transitions a comment screen will pop up, user will enter their comment and move the ticket to the next status.

Works fine for me now.

[Andy Ryan]

This issue with using Validation is that you can't isolate it to only one Issue Type unless you create separate workflows for each issue type. This would unnecessarily over complicate the workflow. I am also trying to do this via automation so I can isolate it to only a single issue type.