Automation and Approver in Next Gen Jira Service Desk

William Whyte May 27, 2020

We have a next Gen service desk request type with a drop down (access to products) we would like to create an automation that will automatically assign different approvers based on the drop down.  Is there a way to currently do this with Automation for Jira?

Thanks

1 answer

0 votes
Harry Heathcote May 28, 2020

A method of doing this would be to create an if statement automation. 

Test for 1 field with each users name until 1 of the if's becomes true then edit the assignee.

It does make the automation massive though doing this. If you have groups of people you can add an extra condition to each if statement that has the other users in it.

AUtomation.PNG

 

This should get the result you need. 

Harry

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