Authentication Issue with JIRA client + Python

abhi.mclaren.11 December 17, 2019

Hello,
I am new to JIRA and using the JIRA client in Python(3.7) for access.
I am stuck at the first step of authentication.

My code snippet is mentioned below.

#------Start------------------- 
from jira import JIRA
import base64
server = 'https://ZZZZZ.atlassian.net'
options = {'server': server}
jira = JIRA(options, basic_auth=('xyz@gx.com','XXXXXXXXXXXXXXX')) #-----Ref--1
ticket = 'DDDD-1XXX7'
issue = jira.issue(ticket)
summary = issue.fields.summary
print('ticket: ', ticket, summary)
#-----End---------------------
At Ref--1 I ahve also tried using the encoded key as mentioned below.
endcoded_apikey = base64.b64encode(b'XXXXXXXXXXXXXXX').decode("utf-8")

but the result is always the same. I get response 401, unauthorized access. I have looked around several tickets for the root cause, but no progress.
I don't know which step I am missing in the above section. or anything in the admin section on the jira cloud.
Any help in the issue above is greatly appreciated.

Thanks in Advance

A

1 answer

0 votes
Alex Christensen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 18, 2019

I don't believe Atlassian Cloud services support basic authentication. You will need to use an API token instead:

https://confluence.atlassian.com/cloud/api-tokens-938839638.html

I have not used the Python client you're referencing, but it may be worth trying to use a generated API token instead of your password in your code.

abhi.mclaren.11 December 18, 2019

Hi Alex,
  Thank you for the reply. I tried with the API token instead of password. I have also used it with different combinations as mentioned in the discussions. Nothing worked for me.
Regards
Abhi

Alex Christensen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 18, 2019

Interesting. Have you tried just a simple curl command using your username and API token just to verify authentication works?

If that works correctly, I would imagine there is some issue with the Python client you're using - without knowing too much about it, it could be that the Python client is not compatible with Jira Cloud, but only Jira Server/Data Center. As far as I know, there is no Atlassian-supported Python client out there.

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