ALL Users getting Sorry, your username and password are incorrect - please try again.

IT DEPARTMENT July 5, 2022

After upgrading from Jira 8.22.4 to 9.0.0 ALL users are getting the error message Sorry, your username and password are incorrect - please try again. when logging in from the Server https://localhost:xxxx/. However, when accessing from outside the server using https://jira.MyDomainName:xxxx/, they are getting 

Sorry, we had some technical problems during your last operation.

with a log referral number and to send it to the Jira Admin.

I did all the pre-upgrade steps as per the documentation. Any idea what could be causing this?

1 answer

0 votes
Mohamed Benziane
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 6, 2022

Hi,

Did you look at the log ? What are they telling ?

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DEPLOYMENT TYPE
SERVER
VERSION
9.0.0
TAGS
AUG Leaders

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