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hi, my name is joy and i am a beginner for this software, i would like to know what Jira is used for and what it can do.
Hi Joy! Hmm that's a very vast topic to cover. However, in a nutshell, JIRA can be used for bug, issue tracking and project management.
I assume you would be more interested in using JIRA for managing projects and this would be a good starting point: https://confluence.atlassian.com/get-started-with-jira-software/get-started-with-jira-software-937185118.html
For timeboxed product development projects, scrum boards are recommended since you can manage your backlog and plan sprints by moving the prioritized tickets into the spring backlog.
For support projects where you have a team of SMEs involved in resolving and fixing issues KANBAN would be the the recommended option.
More about these here: https://www.atlassian.com/agile/kanban/kanban-vs-scrum
Hope this helps!
Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...