Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Removal of Insight custom fields from Customer Request Types

Hello!

I had a strange occurrence happen when resolving an issue with our Insight add-on this  week. 

A recent update for Insight had introduced a bug to the system, making it so customers could not see/select any Insight objects within customer request types.

My institution utilizes Insight objects in customer request forms, to provide customers to specify the help/support they need based on the preset Request Type value in the form.

The temporary solution to resolve the customer visibility, was to downgrade versions of the add-on. Once we did this, we found that every Insight custom field that was in a customer request form, was completely removed from each form. 

We had to go back, and add each Insight field back to the form, so it could function as it was designed. 

No data within Insight was affected by our downgrading (data I had added previously was still there), so were are unsure as to how these fields were removed from forms when it was not done by individual with permission to.

Let me know if any other info would be helpful, thank you!

 

1 comment

We host via server

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Software

Why flagging Jira issues is so cool?

Adding a flag to an issue is a cool way to say it is blocked. Also, you can add a comment as part of the same action from a board. But what if you want to do the same from the issue detail view? Th...

35 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you