The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Dear Team,
I am working for a company and created a project for service desk team. However all the email notifications are delayed when users wants to get in touch with the IT support. The delay is close to 30-45 minutes.
I have checked the server settings etc, but still it's delayed due to no reasons. I have followed your articles to cross check, all the settings seems to be correct, but still don't understand why there is lot of delay. It's currently impacting the productivity of IT and lots of escalations around.
Could you please guide to overcome this issue? It's very URGENT please.
Thank you for your response here. Is it possible to speak to Atlassian support over video meeting to get it cross checked? I feel that's the earliest way to get the issue addressed.
Depends on the support level you have. Create a support ticket and they would let you know.
Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...