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Opsgenie Integration for Jira Cloud

The Opsgenie integration framework is a tool that helps you link your Opsgenie account with other IT applications.
This integration is currently only available for Jira Software Cloud and Jira Service Management Cloud. Once connected, Opsgenie will gather alerts from your IT applications, put them all in one central place, and create an "alert bucket." This allows you to easily manage your alerts and make decisions about how to respond to them.

To set up an integration, follow these steps:

  1. Go to Settings > Integrations - within your Opsgenie instance
  2. Select "Add integration"
  3. Choose the app you want to integrate with
  4. Give your integration a name
  5. Choose a team to be responsible for responding to alerts
  6. Connect to your Jira site
  7. Select a project to trigger the integration
  8. Decide if you want to suppress notifications

With the integration in place, you can create rules for how Opsgenie should handle incoming and outgoing alerts. Incoming rules determine what Opsgenie should do when it receives data from Jira, such as ignoring, creating, acknowledging, adding notes, or closing alerts. Outgoing rules determine how Opsgenie alerts will impact Jira, such as updating Jira issues when an alert is acknowledged, closed, or has a note added.

Incoming rules are processed in the order they are set, and if two rules have the same conditions, Opsgenie will only apply the first one. Outgoing rules let you automate the way alerts are managed by updating Jira issues based on specific rules.

In summary, the Opsgenie integration framework is a convenient way to connect your Opsgenie account with Jira and centralize your IT alerts. With the ability to create custom automation rules, you can streamline your alert management process and make it more efficient.

In case you have further questions, please visit the extended documentation here.

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