Enable 2FA on Jira for your Customers and skip 2FA for Employees!

Every day, you read about data breaches and password leaks in the news. You might believe that this only happens to people who have outdated systems or poor security. What about you though? Cybercriminals can easily gain access to your organization's confidential data using unprotected passwords used by your employees or customers.

But the battle isn’t lost.

Single sign-on (SSO) and Multi-Factor Authentication (MFA) are industry-standard solutions for addressing these issues, and they can help to mitigate security threats. Hence, you must ensure that all of your users use strong passwords and two-step verification.

This article will walk you through how to secure the accounts of both your employees (Internal Users) and Jira Service Management customers (External users). Let’s start step by step!


How to Secure Your Employees? (SSO + 2FA)

Organizations usually manage their employees' accounts on a secure centralized Identity provider (IDP) and all the applications used in organizations are connected to the IDP allowing the employees to log in using Single Sign-On to multiple independent applications with a single set of credentials. This streamlines the employees' login experience.

Many IDPs provide the ability to enable strong password policies and Two Factor Authentication (2FA) for the users. To enable 2FA on your IDP to make your employee’s accounts safe. The SSO + 2FA combination will strengthen the security of employee accounts and will make it impossible for cybercriminals to access the accounts. 

2fa for employees.png


How to Secure Your Customers? (2FA)

Your employees' accounts are now safe because you enabled SSO and 2FA on IDP for them.

The challenge now is determining how to keep your customers (external users) secure.

This is where miniOrange two-factor authentication comes in handy. Using the miniOrange Two Factor Authentication(2FA) plugin, you can enable 2FA for your customers as well.

Concerned that enabling 2FA on Jira will require your employees to verify the 2FA twice(once on the IDP and then on the Jira again)? Don’t worry.  The miniOrange plugin allows you to enable 2FA for a subset of users. As a result, you can enable 2FA only for your customers on Jira, while all of your employees will continue to use SSO + 2FA on your IDP.

2FA for customers.png

The Use Cases that can be achieved using miniOrange 2FA Solution 

The miniOrange 2FA add-on is highly flexible and can be configured to fit your requirements perfectly. It provides custom configuration options to manage 2FA for all sets of users like customers, employees, admins, remote users, service desk agents, and more. Some of these combinations are listed below -


  • 2FA for all the users (internal and external)
  • 2FA only for a set of users or groups
  • 2FA for all the users except some set of users.
  • 2FA only for the service desk agents (Service Management) 
  • 2FA for your customers and SSO for employees (which is covered in this Article)
  • 2FA for users accessing from outside company office (based on IP)
    • For example, skip 2FA if a user accesses Jira from within the Office campus and ask for 2FA verification if the same user accesses Jira from home.


Give it a try and start your evaluation today for Two Factor Authentication Add-on! This app is available for Jira, Confluence, Bitbucket, Bamboo, and Crowd.

In case you have any other use cases or have any queries, then please feel free to raise a ticket here.


M Amine
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2021

Interesting content

Like Nikita Rudrawar likes this
Peter Reiser
Rising Star
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December 9, 2021

@Shradha Kamble  thanks for sharing. 

We need such a solution for Atlassian Cloud. 

Do you have any timeline when this will be available ? 

Like Shradha Kamble likes this
Shradha Kamble
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 13, 2021

@Peter Reiser yes, please raise a ticket here for detailed discussion. 

Darryl Lee
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 16, 2023

Hi y'all, there's an EAP for this request to add 2FA for external users.

--> https://www.atlassian.com/wac/roadmap/cloud/external-user-security-eap?search=external%20user&p=b8d50209-93


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