Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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É possível criar planos Views padrões para os planos? Sem ter que criar em cada plano individual.
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could not understand why computer Sysaid is not work out. while unable to send email to PCP office, how to continue work then? who can assist this issue?
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- halp
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Hello, we´re currently using Otobo as Ticket System for our Finance Department and we thinking of switching to JSM. In Otobo we can forward a ticket to external users (e.g. Sales) so they can take ...
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Hello. My name is GENTJAN LLEKU. I believe that my personal data has been abused. s it possible to talk with someone here about my case nr # 0216554 ?
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I have an issue (Issue type = Task) that needs to be cloned and performed annually. The root issue contains a list of individual actionable tasks. This can be accomplished in one of two ways. Either...
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On OpsGenie, it sends out calls and emails notifying agents of things such as planned maintenances, degraded performances, etc. I've provided an image for example. I checked my team's services, and i...
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- opsgenie
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I have an asset object that has an expiration date field. I would like to have a calculated field that always equal the number of days between now and the expiration date. Is there a simple slick way...
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Hello everyone :) I hope someone here can help me because I’m currently at my wits’ end. The supervisor fills out an onboarding form, and once it’s submitted, the status changes to "Waiting for A...
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We started using Jira Service Management last year for our ticketing and knowledge base. We have three service desk admins and everyone else is at the customer level. Unbeknownst to us, we have two ...
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I just get an error : "We couldn't create a space for you. Confluence might be down, or you might not have permission to create a space" I'm testing this function in the free ...
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Hi All, I have a question regarding the "My work" tab on Jira cloud: I have a user who works on multiple projects. They refer to "My work page" to keep track of tickets assigned to them...
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...To save some money I would like to: * Remove the 50 Customer Service users from Jira. * They'll report their support requests into JSM (non-paid users). They should be able to see public comments....
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Hello, I have created a new Project with the customer service management template. I also have insert a new issue type. For the new issue typ i am not able to see all fields in the Creation mask but...
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I have a Asset and a Asset referenced field in a screen. The Asset referenced field lists values based on the Asset field. I am trying to clear the Asset referenced field whenever the Asset field is ...
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Hi, I’m working on a service project where creating an Epic automatically generates four child issues. These child issues have predefined fields such as Story Points, Assignee, and P...
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Hi there Situation: Customer sends mail to Helpdesk Email -> creates a Ticket. In this Ticket the whole Email-Signature is copied with massiv Text, Fotos of social Media Logos and Slogans/ News...
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Hello, When a ticket is created through JIRA servicedesk, a page with the information of the ticket just created is displayed. Is-it possible to close automatically this page ? Thanks.
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My site currently exceeds the 2 unique constraints per object type limit in Assets and this prevents updates. How can I find out where this limit is exceeded ?
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Hi. I am not sure whether I am writing in the correct group however I would like to ask some advice in regarding creating a better OnCall System since the migration from Opsgenie to JSM. Our curre...
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Hi I came across this https://community.atlassian.com/forums/Confluence-questions/Mention-team-without-exploding-team-member-names/qaq-p/2077277 but I am not really a fan of this as it expo...
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Hi Support, In the MBWW01 system, I created a Justin Tsai account, but I noticed that an identical email address, justin.tsai@mbww.com, appears across all projects. However, I can’t find thi...
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I am trying to write a JSM automation to send a user a Slack DM, but I'm not sure how to best target the user. This is for our Change Management process, and we have a single user picker custom fiel...
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Buen día, estamos en proceso en implementar un software para centros de contacto, Una de las mejoras clave es la integración de Jira, que estará incrustada en la pantalla principal de...
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Hi everyone! I am new with Jira and would like some help with an issue. I am looking to insert an automation with a manual trigger on an Epic project that would affect the due date of all children....
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Sorry, this might be a bit convoluted, bear with me. We are attempting to migrate from ZenDesk to Jira Service Management for multiple support channels including those facing internal and external...
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