We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
Hello everyone! 👋 We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view! You’ll be able to schedule issues in the calend...
Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
🚨 Time is running out to grab your free pass and join us for Team Tour: Singapore! 🚨 This is your chance to get time with Atlassian experts and your peers to talk through the challenges you’...
...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
...elease of the virtual agent integration with Microsoft Teams. In the meantime, we recommend keeping an eye on our public cloud roadmap for updates. Atlassian Intelligence Features in Early A...
Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
Hey there 👋 I’m Nicole, a product marketing manager for Jira Service Management’s AI offerings. I’m thrilled to share that several Atlassian Intelligence features are now available for org admins ...
We're thrilled to announce the release of three new Jira Service Management dashboard templates in Atlassian Analytics for our Jira Service Management customers. These dashboards have been meticulous...
This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
UPDATE (10/12/2023): First of all, on behalf of all of us on the JSM team, thank you for taking the time to connect, inquire, and share your excitement about the virtual agent and Atlassian I...
...any requests to get access to the feature, and because it's going to take some time for the public release we have decided to reopen the EAP as we understand that many customers would to use the f...
Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets feature...
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
Hey Atlassian Community! We're launching object schema templates for Assets as promised! 🎉 Get started faster than ever in Assets with an initial three new object schema templates - IT Asset Ma...
To our friends here in the Community, Are you looking to set up Jira Service Management for a business use case (e.g., human resources, marketing, analytics, legal, facilities, etc.) but don’t know...
Hi all! In JIRA Service Desk, any contributor can add a new contributor to a ticket. How can I make sure that only the Creator of the application can add a participant on the user portal?
Valores e cotação Trello.
Hello, I in my workflow i have a transition avaible for all state, when this transition is used, i need to change the issue state to "OPEN". I have create a Fast-Track transition with s...
Hi, Would it be possible for an issue that includes more subtasks? If the last subtask is still open, and the main issue is waiting to be closed, then the main issue is moved to the assignee...
I am trying to get form data associated with the issue /rest/api/3/issue but it is missing 1 or 2 fields. I am able to get the customFields by /rest/api/latest/field but there is no information ...
Hello, I've created a Service Management project for collecting team member requests. I'm wondering if it's possible to import previous request records that were received and completed before I star...
Hi Is it possible removing the article that automatically appears in Jira Portal? attach screenshot
I have some request types in my JSM project that have request forms associated with them. However, some customers use the Create Issue screen instead of the Portal, which allows them to bypass the re...
Hi, I have some JWM users with access to JSM projects. I noticed that JWM users cannot see empty fields in JSM projects (see below). Is there a setting to allow them to see the empty fields? ...
Hello, I have a service management project for which I take some requests. I want to clone these requests to another Jira software scrum project as a task. However, I got an error, and couldn't fi...
Customer A created a ticket B, and used "Share with" for Customer C. C received the link, however, he saw have no permission after open the link.
We have a problem in viewing removing some unwanted options when viewing it. In this We don't need options like "Add form", Create and "Add Checklist" like that. Is there an options for remov...
I want to manually trigger a rule from an issue to create a new issue, and have the new issue automatically linked to the issue I triggered the rule from. The Add Link to "triggerissue" does not work...
* We sometimes send emails to a distribution of 1 or more people * If we cc the Jira mailbox and prefix the email subject field with: Re: ITHelpdeskxxxxx * The email contents auto-update the ticke...
Hi everyone, I have turned on the customer reply for when a new request is created. Currently when you email a new ticket, the automated response comes through as a new email. I would like t...
Has anyone been able to get this How to update user type attribute of an Asset objects using Automation after Import | Jira | Atlassian Documentation to work with a "schedule' trigger? ...
I have an issue type initiative which is a parent of multiple epics. I want to copy the text field which contains the epics status summaries to the parent Initiative. So the initiative contains the s...
Hi there, I have an update API PUT that transitions an issue to 'Canceled' and updates a few other fields along the way. What I can't seem to set is the Resolution value. If I put this in the co...
I am using Power BI to create custom reports with JIRA data, and one is to track First Response SLA and Time to Resolution SLA. For a number of my tickets, it is showing the first response tim...
Hello, I am receiving an error when using the teams field for an automation service project task. The team that I am using has a slightly different name once the service issue gets created in t...
Click: Filters > View all Filters > Create Filter When I get to the Filter page to create a new filter, the Created in the last 30 days is defaulted as one of the filter selectors (see below)....
Good morning everyone, I ask for your help with this new development: When I am trying to make modifications in my flow already published, such as putting more states, delete them, change the names ...
I want to take the manager field from Azure and have it auto populate the approver field when a user requests something that needs approval... I have Atlassian Access, but I am not sure where to go f...
Me and my team is unable to add attachments in comment, save button greys out even though we have the required permissions. Sometimes I am able to attach files and sometimes it greys out. @Alex Koxa...
Olá Comunidade, Foi levantada a necessidade de que abra um pop-up, toda vez que o usuario modificar no campo a data de entrega de uma issue. O objetivo é garantir que o usuário esteja cientes das i...
User | Count |
---|---|
24 | |
22 | |
16 | |
10 | |
9 | |
9 |
Subject | Author | Posted |
---|---|---|
6m ago | ||
10m ago | ||
17m ago | ||
25m ago | ||
34m ago |