Community resources
Community resources
Community resources
Jira Service Management
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I am managing a service desk project where I receive customer support issues through our website. We now have collaborations with other companies that are also integrated with our website. I want to ...
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Under channels i am unable to configure Portal and email services as i wanted to create along with that i am unbale to configure SLA's as per my need. Help me out
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Hi all, When I raise a ticket in JSM for a change (Request a change), I want the approver groups automatically assigned based on the Affected Service. At this stage, the affected service field is o...
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What’s the relationship? That seems to indicate that there is a “depends on”. There is a limit of 20 relationships per service
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Hi I am unable to integrate servicenow and jira, when i am trying to give correct endpoint details using the rest api documentation in jira resource page i either get a 404 error or 401 unauthoruized...
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Hi, I am using Jira service management for a team managed project. I have created a ''Backlog'' as to do status on the Workflow so that every issue when created it automatically take thi...
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Hi! Do I pay for disabled jira user if he is disabled but not removed? When looking for all the users related to a specific project I also see users who have disabled accounts. Does i...
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Looking for a way for our employees to interact with asset objects (place a service ticket). Is the QR code associated to an object an option? Or is that only accessible for JSM licensed users? The g...
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From my understanding OpsGenie has been moved into Jira service management. I have a team member who is trying to view "Operations" section in Jira and he can see his team members just fine. H...
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I would love to know more about the platform as am still confused on how to go about it or even to learn somebody put me true please 🙏
- Question
- halp
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is that possible to capture the changes by user action in this log? e.g. one project administrator change one queue settings like rename the queue name or JQL statement. Thanks.
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Incidents - Fields: What are the differences between using the Component field and the Services fiel
I have some doubts about the use of these fields, knowing that they have—or I believe they have—the same purpose. It's similar to using Urgency and Priority; both measure how quickly ...
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I am looking to review previous alerts over the past month, but only between the hours of 6PM-6AM. Instead of doing this individually for each day in the last month, is there a way to search for all...
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I created a Help Center and I want my team members to access the portal to submit requests. Some of my team members are accessing the link but others are getting a forbidden message. These tea...
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I am trying to check muliple custom fields are set to a certain value and then set my custom field with the value it needs. We have ObjectSchema Complaint then Object Type Complaint Info then the Fol...
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I want anyone on the internet to be able to search my knowledge base, but I only want paying customers to be able to submit requests. My knowledge base is set up for anyone to access, and when...
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Jira automation to update User in Asset object to a new value using the Lookup objects action is giving a warning. I know the Branch on AQL is removed from Jira automation as an option and docu...
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Hello, I have Opsgenie integrated with our JSM cloud project. What I'm looking for is a way to accomplish this: When an issue is assigned in our JSM, I want the alert in Ops Genie to b...
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I've created a form in Jira Service Management and when I go to the form Settings, I have no option for "Create Issue". Been Googling this for a bit now and have no clear answer. It seems this...
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Can somebody help me with the appropriate API call to get attributes from an asset using the AQL? I have a simple GET (below) that works exactly as expected: https://api.atlassian.com/jsm/assets...
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Hello community, I hope you are all well. 👋🏻 I have a filter created in my technical support project in which I need to add a column that tells me the age of the open cases, that is, a col...
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Criei uma automação para criar uma issue em uma transição, nessa nova issue preciso copiar os campos Produto e Módulo, esses dois campos são de Objetos do Assets, mas não consigo copiar o valor deles...
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Hello I want to switch from Zendesk to Jira, for managing customer requests and sending support emails to my customers. For example: I send a ticket with several people in copy, at a glance ...
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Hi team, Hope you're doing well today. Please help me with the following issue. This is mi project with the custom fields that I've created (List view): After a few day...
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Hi, Does JSM support multi-tenancy? Meaning if it is possible to isolate alert management for two organizations with single license?
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