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Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, Is there a way to customise what fields customers can see on our customer portal? I would like them to see who is assigned to the ticket, but currently it only shows the description and priorit...
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Hi, how can I add user to the JSM project so he would have an access only to one issue type on the project and the rest of issue types will be invisible to him (no access)
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Hi! How to create a group/org in project so it would provide access to users only to a specific issue type of a project, the other issue types should be not available to them.
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Hi, I am currently trying to create a new request type. New requests should be assigned the status “Awaiting approval” and either user A or user B should be added as the approver. So far, I have on...
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I haven't found anything on this, so I think the only solution is to export/import. However, when I export using CSV and then import, none of the statuses or people are transferred, even though it's...
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Hi Team, I am trying to enforce a rule in Jira where a specific due date cannot be assigned to more than a set number of tickets (e.g., 10). Use Case Example: Ten tickets already have their due ...
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I deactivated all email requests in the project settings under Email to test whether this would only stop ticket submissions via email. This deactivated everything, including the sending of messages....
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In our office jira dashboard getting this prompt at top left no of days left ,upgrade. our office subscription in standard plan.please let me know what changes will take .
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Hello, I'm using "When a new issue is returned by a JQL query (V2)" as a trigger in some of my Power Automate flows. The trigger stopped working with the error message copied below: The requested ...
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I'd like to embed my service agent in a Slack channel to understand issues, generate answers using specific content from Jira cards from a specific board, and create new cards for the team when it's ...
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Hey, I have a solution in place that is attaching emails to tickets by downloading the email and attaching the file however as you can see from below it is saving them in a unreadable format that ...
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Hello, I was taking a class on using Atlassian and I was trying to create a new profile. The captcha kept saying I was failing, and I went through the loop several times, identifying bicycles, motorc...
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I have a JSM project where all internal requests related to issues come in, and then we create a respective linked issue in the project or the Scrum board where it goes. What I want is to be...
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In Customer Portal it is possible to show the "Priority" when the user open the ticket
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In a JSM project worked by many teams, is there a way to restrict Assignee based on a group-picker custom field set on the same work item? For example: If the group field is set to "Service D...
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I have a change type that appears two times in the pie chart with two different numbers. Ex: Type A 25 count and Type A 24 count. This is happening for two types particularly. I have looked into the ...
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Hi y'all, I wonder if it would be possible to recovery the portal group name from an issue type in order to display it or set as a new custom field in case the agent want to add it as a column on hi...
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...iving error 410 access blocked! Below the Queries (5 components) that I used in Power BI: URL: "https://NAME.atlassian.net/" meta [IsParameterQuery=true, Type="Any", I...
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I want to add new fields on the linked issue screen, but i cant find a way to do it on jsm. I notice this feature is possible on a software project, is there a way to activate it on jsm?
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I tried below code but getting below errors: import com.atlassian.jira.bc.project.ProjectService import com.atlassian.jira.bc.project.ProjectService.CreateProjectValidationResult import com.atlass...
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It is possible that allows users for a 1 organization only to see all the tickets for that 1 organization only? without changing the global settings? For ex. ABC comp can view all the existing ticke...
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Hello everybody, I would like to customize project backgroud, but I can find the possibility only on one jira software project, not in all other projects (jira or JSM, more ore less other 80 project...
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Hi everyone, In our Jira Service Management project, we would like to prevent sending a notification to the customer when a ticket transitions to a specific status, for example: “Facturé à 100%” (B...
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In Jira automation, we are currently passing tokens directly in the web request action. Is there a way to store these tokens in a central location (similar to a CMDB) and then reference them as smart...
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I have created a basic project and configured it according to my company’s requirements. The challenge I am facing now is that I need to replicate these same configurations across more than 100 exist...
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Atlassian Community Events
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