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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hello, I am currently configuring the help center, but unfortunately, I am unable to find the settings for creating help center users. I found a solution to create users for Jira itself, but I canno...
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Online pocket earning
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How do I map user data that is stored in Microsoft Azure AD to a user in Jira? Fields like company, department, manager, etc would help with workflows and approvals.
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I know I need to set up an automation rule, but not exactly sure on how to build the rule. This is essentially the flow of what I'm trying to do. - customer submits service ticket though a f...
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I would like to create a report that shows how many open tickets there are for each Service Area. I've created a custom field for Service Area and assigned a drop down list with each of the 5 Service...
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We have a automation that sends the comment out to a user each time one is added for a certain ticket. The problem is this just uses {{issue.comments.last.body}} Which displays the attachmen...
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Hello again, I am using the standard time tracking funktion of jira: The tracking works pretty fine - but is there a posibility to create an report of the tracked times per project and / or ticke...
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I have an automation rule that I created to be performed certain action upon a cloned issue when the cloned issue gets created. The cloned issue gets created fine (from a separate automation rule), b...
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Hello, Is there a way to display related tickets in the Help Center? In my case, a customer creates a ticket, and we later determine that it is related to another bug within their project. We then ...
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Hello, i have problem to set SLA up in our Project. Basically inside the ticket there is no SLA part, even if the ticket is already in a status where this should be already active. Please help me w...
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Hi, I would like to get all objects and its attribute values from an object type (here, Servers) from Assets. Can you please let me know how to do that via API in postman ?
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I could use help to help me to fully understand this please and thank you may you have a blessed day
I was wanting help to get this started and running
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I previously received help getting the Start date and that part is working but due date is still not showing up based on the jql i found. I understand that story points should not be use to equate a ...
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New Team member joined today, how to give him access to Jira , Confluence ?
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Hello everyone, For the past few days, an important process in our company has stopped working, and i'm hopping you can help me figure it out. our company has a syste that manages the automatic sale...
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I have a service desk request type that has a number of forms: 1. Customer Application Form(a form open for the customer to edit on an created ticket) 2. Internal Application Form (an internal form...
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A large portion of our user base has multiple email addresses that they use to send from. example: John.Smith@company1.com John.Smith@company2.com We also utilize SSO so John smith logs into Jira...
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Hi all, One of my client does not receive any external notification. When I go to the notification panel log under the project settings I can see information that it is blacklisted, bu...
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We have multiple projects in our Jira Cloud Account that we use for different dept routines, we created automations to send out to the sites and also send us an email when our customers update the ti...
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Hello everyone. I am implementing JIra Assets in my company, and I would like to know how the process to print the Objects QR-Code? Like do you use a specific label printer and sticker? My quest...
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Добрый день, Как канал портал Jira сделать по умолчанию на русском?
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Can anyone tell me how I can give access to the checklists for users. I have done this before but my
Trying to give a colleague the ability to see and use checklists but unsure how
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I have our org-admins group set to not add any applicaqtion access as they should be added based on other groups. My user has only org-admins group, but I can see I still have agent and customer acc...
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