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So, I created a workflow to get agent peer approvals. Then, I found out that agents will not get approval emails due to a flaw in Jira Service Desk. See https://jira.atlassian.com/browse/JSDSERVER-4207/
Is there a way to trigger these emails via the normal notification system as Jira does, maybe via ScriptRunner, which we have available, until the bug is fixed? (Knowing Atlassian, this could take 10+ years. :) )