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Want to create a ticket in Jira Service Management using Dynatrace Alerts

Chetan Krishna Sai Naidu/Jira-Admin
Chetan Krishna Sai Naidu/Jira-Admin
May 15, 2023

Want to create a ticket in Jira Service Management using Dynatrace Alerts. When I try to do the same following Dynatrace & Atlassian Documents, faced the following error.

Can anyone please help me on this

Dynatrace-JSM.png

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Rick Westbrock
Rick Westbrock
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May 25, 2023

The first thing I would do is make sure that the Atlassian account you are using to create the ticket has product access to JSM. Next would be making sure that account has the Create Issue permission in the project.

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Jira Service Management
Jira Service Management
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