We have a form for reporting device faults and would like to set it up on Jira Service Desk for customers to complete online. How can we create custom fields in our service desk? At the moment we can only have one of each type of field e.g. summary and description. But we want to set up a report form with multiple short answer fields such as email address, device information, software version etc, as well as custom multiple/single choice question fields and drop down menus.
To the awesome folks here on Community! My name is Jehan and I'm a product manager on Jira Service Management. We are looking to talk to any of you out there that use our product for non-technical ...