We have a form for reporting device faults and would like to set it up on Jira Service Desk for customers to complete online. How can we create custom fields in our service desk? At the moment we can only have one of each type of field e.g. summary and description. But we want to set up a report form with multiple short answer fields such as email address, device information, software version etc, as well as custom multiple/single choice question fields and drop down menus.
THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events