Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

User manual/documentation for the customer?

Hi again Atlassian :)

Is it possible to find any customer documentation/manual for creating tickets and everything that is customer-related? 

Best regards,

Rojan Koc

1 answer

1 accepted

0 votes
Answer accepted

Hello Rojan,

Thank you for reaching out to Community!

I searched for documentation about the customer portal and I found only documentation for Administrators and Agents, nothing specific for customers.

The customer portal doesn't have many options and has few menus, I believe that's the reason why there is no documentation about customer portal for customers.

Can you please let us know if there is something specific that customers would need some step-by-step guide?


Hi Angélica,

Thank you for your answer. 

The customer wants a user-manual that could explain how to create an incident/ticket in the customer portal or how to search in the KBA (how-to-articles) in the cm-portal, but I guess it would be easier if we made the documentation instead or what do you suggest?

Last question: I don't really know your role/position concerning the service desk platform you work on, but how do you introduce new customers to the SD? 

Best regards,

Rojan Koc

Thanks Rojan.

I brought up the idea for an article and I'll create one guide for customers here in Community. It will be posted probably by the end of next week.

In regards to introducing customers to the customer portal, usually, I don't see questions from customers about the portal here, only from agents or administrators. So, I believe it will depend on each customer and who they will approach when they have a question about a feature in the portal.

Hi @Rojan Koc

The article is live and available for you to share with your customers.

- Jira Service Desk Cloud - The complete guide for Customers 

Thank you again for the idea and I hope the guide helps you.

Have a good day!


Like Alex Koxaras likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Safe customer notifications in Jira Service Management for compliance and privacy needs

Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...

253 views 1 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you