Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,330,907
Community Members
 
Community Events
169
Community Groups

Tricky public holiday trap for Jira Service Desk Admins

Kat Marketplace Partner Jan 21, 2019

While updating calendars for JSD (adding new SLAs) I noticed a sneaky 'feature'.

 

The calendar allows you to enter public holidays to be excluded in SLA counts. There are 2 options for each date - does it repeat annual or never?

Some public holidays are fixed each year like Christmas Day but other days move like Good Friday and Easter Monday.

 

This means every year, someone needs to manually check and update the calendars for the new year.

 

Has anyone else been caught out by this?

1 comment

Hi Kat,

I wouldn't say "caught out", but as a matter of my annual tasks, we update the SLA calendars AND if you use Tempo you must do the same as well for the holiday schemes.

Welcome to being a jira admin.

Susan

Like Kat likes this
Kat Marketplace Partner Jan 22, 2019

Thanks for the Tempo tip!

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Just dropped! New Lightning Talks: Marketplace episodes

  Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lig...

160 views 1 3
Read article

Atlassian Community Events