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Setting up customers by their domain name only

Siena Analytics Support
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June 4, 2018

I have a large number of customers at the same company. Setting each individual up by their email would be a large scale endeavor and not ideal, but opening up our service desk to a public status doesn't feel like a good option. Is there a way to accept email requests in service desk based on our customer's url?  example:  .acme.com

 

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Brant Schroeder
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June 4, 2018

Siena,

  What you are asking for is in request form but is currently not available and can be found here: https://jira.atlassian.com/browse/JSDSERVER-3669

We had the same issue so we used the API to populate our customers - https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post and then add them to a specific organization if that is needed https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-organization-organizationId-user-post

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