Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Service Management internal project URL getting redirected to customer portal

Hi All,

I have a colleague of mine who recently signed up to Atlassian to use a service  management project in the cloud JIRA to deal with the support tickets. 

This seems to be a bit weird , but the URL which the rest of teammates use to access the project , is taking him directly to customer portal (By the way he has access to both the sides of the project) .Strange thing is he is never able to view the internal side where tickets are moved, managed, updated . This doesn't seem to a browser specific issue as its seen in other browsers and incognito windows as well.

Just would to check it out if anybody has seen such issue out of the past experience. If so please advise.


1 comment

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 24, 2022

This is what Jira does when someone who only has customer access to it tries to log in.

My best guess is simply that the user account is only a customer, and does not have "access to both the sides of the project".

Have a look at the username or email address they are trying to log in with, and check that account has access as a Jira user, not just a customer, in your site admin area.


Hi @Nic Brough -Adaptavist- ,


This makes sense and helped me !! Thank you for the suggestion.


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events