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Service Desk Portal custom links

Hello is it possible to create a custom link in the customer portal instead of going to an issue type for creation is would go to a Confluence Confiform?

Thanks for your time.


3 answers

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Answer accepted
Hana Kučerová Community Leader Jun 17, 2020

Hi @Wade Hephner ,

it is possible, but only if you use some application, which enables you to customize the look of the helpdesk/portals in your Jira Service Desk. I know two such applications and both are paid.

Thank Hana, I am not against a paid app. would you know the names of a couple i could look at?




Hana Kučerová Community Leader Jun 17, 2020

Hi @Wade Hephner

sure, please look at:

Probably there are another possibilites... I will try to find some more.

Like # people like this

Thank you Hana, I will check them out.

Possible thanks!

Hi, we saw your post.

Accxia already offers an App called "Portal Styler for Jira Service Desk".

Based on your request, we added the option to inject arbitrary javascript into the customer portal in addition to CSS.


The documentation shows the solution for your question, just scroll to the end...



Heiko Gerlach


Wow, thanks Heiko, I will check it out.


Hi Wade, I answered your ticket. So you can see it is the same "Heiko":-)

As a follow up does anyone have any idea if this is possible in the cloud? I have not been able to find anything yet.




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