Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk Portal custom links

Hello is it possible to create a custom link in the customer portal instead of going to an issue type for creation is would go to a Confluence Confiform?

Thanks for your time.

-wadejsdPortal.PNG

3 answers

1 accepted

1 vote
Answer accepted
Hana Kučerová Community Leader Jun 17, 2020

Hi @Wade Hephner ,

it is possible, but only if you use some application, which enables you to customize the look of the helpdesk/portals in your Jira Service Desk. I know two such applications and both are paid.

Thank Hana, I am not against a paid app. would you know the names of a couple i could look at?

 

thanks,

wade

Hana Kučerová Community Leader Jun 17, 2020

Hi @Wade Hephner

sure, please look at:

Probably there are another possibilites... I will try to find some more.

Like # people like this

Thank you Hana, I will check them out.

Possible thanks!

Hi, we saw your post.

Accxia already offers an App called "Portal Styler for Jira Service Desk".

Based on your request, we added the option to inject arbitrary javascript into the customer portal in addition to CSS.

https://marketplace.atlassian.com/apps/1220685

 

The documentation shows the solution for your question, just scroll to the end...

https://accxia.atlassian.net/wiki/spaces/AA/pages/790757377

 

Cheers

Heiko Gerlach

PO@Accxia

Wow, thanks Heiko, I will check it out.

-wade

Hi Wade, I answered your ticket. So you can see it is the same "Heiko":-)

As a follow up does anyone have any idea if this is possible in the cloud? I have not been able to find anything yet.

 

thanks,

-wade

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

633 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you