Please tell me the mail notification cycle (time) when changing the status or entering a comment.
See attached file.
→Status change and comment input are notified together
I expected to be emailed by action.
But The following email was received
・Email status changes and comments together.
・Email status changes and comments separately.
So I thought there was an action monitoring cycle.
Hi @z027827
If multiple actions take place of a request in a short period of time Jira groups the email notifications together. So in your example this is correct. The ticket status changed and the agent commented within a few seconds or minutes of each other.
The idea behind this is so you are not bombarded with email notifications every time something changes on a ticket request.
-Mike
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