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We are having some major issues with Jira Service Desk in its lack of customer functionality. We have 3500+ customers on one project and it is near impossible to manage due to the lack of accessible profile information.
What, if any, work-arounds have you put in place to better manage customers?
The service desk is pretty much useless for fundamental functionality, like customer details (the basis of a service desk). We should be able to add more details to a customer also, like phone and address.