Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk Customer Portal Branding - Background Image

Deleted user Jan 12, 2018

I've read the postings regarding how to customize the Service Desk Customer Portal to include your company branding - but it seems like all you can do is add your company logo. Is there a way to make the portal more attractive, as opposed to the default "white" background on this portal?

I saw one example that showed palm trees and images on the customer portal. Is there a way to customize the appearance without having to buy an expensive plug-in?

I read the information here, but it wasn't enlightening...

This page lists the plugin points for the customer portal in JIRA Service Desk (Server). One of them is servicedesk.portal.header - but I was hoping there might be something like servicedesk.portal.background or servicedesk.portal.body that could be manipulated to include an image file, to improve the rather bland appearance.

1 answer

Server, Jack...and it was after reading the information at the site that your link "Server is less capable it appears" that I posted this question to the Community. Thanks for the links, though. Does this mean that if I have the Server version that the only option for this type of branding is to use a pricey plug-in?

Deleted user Feb 14, 2018

Does anyone know if the "background" of the Service Desk portal can be edited, per my question above? To clarify, I'm referring to the all-white background depicted in the image below...


Like Neill Swart likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

779 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you