Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,332,772
Community Members
 
Community Events
169
Community Groups

Sending attachments through Service Desk

Is it possible to send files as attachments when relying upon the automated emails generated from adding a comment?

I can see it is possible to attach a file to the ticket and then reference that file but many of our users are mobile and often monitor issues via email on their phones.  Without opening up their laptop and connecting to the VPN, which is not available on their phone, they cannot access the linked files as the service desk is an internal facing site.

It would be really useful to be able to just include the attachment within the automated email.  Is this possible?

2 answers

Apart from the other replies, you can also use Mail Attachments for JIRA Service Desk that has been released exclusively to address this problem.

 

https://marketplace.atlassian.com/apps/1219283/mail-attachments-for-jira-service-desk?hosting=server&tab=overview

0 votes
kitkat Atlassian Team Feb 19, 2015

I understand that this plugin works for JIRA:

https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue

However, I don't know if it is yet compatible with Service Desk. This ability does not currently exist in Service Desk natively.

 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Just dropped! New Lightning Talks: Marketplace episodes

  Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lig...

183 views 1 3
Read article

Atlassian Community Events