Hello !
I want to create an escalation workflow as soon an issue reaches 50 % or 75 % of the SLA
However, we want to use this JQL but the breached function or only uses hours as inputs
e.g
project = "x" AND status in ("Waiting for Triage", "Waiting for Support", "Support in Progress", "Waiting Fix", "System Recovered") AND "on-site sla" = breached()
How can i do this using %?
Any cheap plugin that fulfills this?
Regards
Hello Pedro,
New release of GO! JQL : Essential JQL Functions provides SLA percentage JQL functions. Here is the documentation.
Currently you can't do that. There is a known issue which is still gathering interest. You can watch/vote the issue. https://jira.atlassian.com/browse/JSDSERVER-117
On the other hand if you don't bother using an app, you can try Time to SLA and search against elapsedPercentage or remainingPercentage. See some samples below
slaFunction > remainingPercentage(
75
)
You can find details here.
Please bear in mind that I'm one of the folks in Snapbytes, and there might be other solutions out there.
Regards
Tuncay
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