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SLA Runnig time

Ravi Vadlamudi
Ravi Vadlamudi Apr 28, 2018

Present SLA is running on 24/7. Is there a way we can make a work calendar to specify to count the SLA only on working hours?

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Jack
Jack Community Leader Apr 28, 2018

Yes. Please see the documentation. You can set up multiple SLA calendars.

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