We have a help desk, and are looking to start using service desk. A question I have is between all the different JIRA products is there something we can easily set up so that when they are receiving phone calls they can quickly and easily keep record of a few details pertaining to the phone call such as length, issue, solution each of which has a few different options to choose from. I realize they could create a issue and record most of this and it wouldn't take to long but we dont necessarly want all off that for just some simple phone calls they take. All this being said having some sort of reporting would be necessary as well.
Just looking for some guidance and a road or path to start down.
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